Complaints Procedure (F)Luister Nederland

1. Who we are

(F)Luister Netherlands Foundation, based in Elburg (The Netherlands), is responsible for the processing of personal data as described in this privacy statement.

Website: https://www.fluisternederland.nl
Email: info@fluisternederland.nl

2. What data we collect

We process personal data that you provide to us directly, for example when you:

• request or order a magazine
• contact us
• subscribe to emails or updates

This may include:

• name
• address details
• email address
• any additional information you voluntarily provide

We only collect data that is necessary for our activities.

3. Why we use your data

We use your personal data for the following purposes:

• processing and delivering the magazine
• communicating with you about your request
• responding to questions
• sending emails if you have given consent
• improving our website and communication

We do not use your data for other purposes without your consent.

4. Data retention

We do not store your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

5. Sharing data with third parties

We only share your data with third parties when necessary for our work, for example:

• website hosting providers
• email services (for newsletters)
• analytics tools (such as Google services)

These parties process data on our behalf.

6. Data transfer outside the EU

Because we use third-party services (such as hosting and Google tools), your data may be processed outside the European Economic Area (EEA).

We aim to work with parties that take appropriate measures to protect your data.

7. Cookies

Our website uses functional and analytical cookies to:

• ensure the website works properly
• gain insights into website usage

You can disable cookies through your browser settings.

8. Data security

We take reasonable technical and organizational measures to protect your personal data against:

• loss
• misuse
• unauthorized access

However, no system or internet transmission is completely secure.

Data sent via the internet is at your own risk, and we cannot guarantee full security.

9. Liability

(F)Luister Netherlands processes personal data with care and takes reasonable measures to protect it.

However, we cannot guarantee that our systems are completely free from vulnerabilities at all times.

To the extent permitted by law, we are not liable for damages resulting from:

• unauthorized access by third parties (such as hacking)
• data breaches or data loss beyond our reasonable control
• technical failures or disruptions outside our influence
• the use of external services or platforms over which we have limited control

This does not mean we avoid responsibility, but recognizes the limits of protection in a digital environment.

10. Your rights

You have the right to:

• access your personal data
• correct your data
• request deletion of your data
• withdraw your consent
• object to the processing of your data

You can contact us for this at:
info@fluisternederland.nl

We will respond as soon as reasonably possible.

11. Complaints

You have the right to file a complaint with the relevant data protection authority if you believe your data is not handled properly.

12. Changes

We may update this privacy statement when necessary.
We recommend checking this page regularly.